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Upload your price lists, policies and guides. Staff and customers get answers that show the page they came from, and it says so when it doesn't know.
Knowledge Hub
Answers from your documents
Sources
01Features
SoftSolz Knowledge Hub is an AI chatbot that answers from your own documents. Upload PDFs, Word and Excel files, scanned pages, images and recordings, and it replies with a citation to the exact file and page, or says so when the answer isn't there. Use it privately or on your website. It is included in every plan, including Free.
02How it works
No infrastructure to run and nothing to install on a server. Set it up once in your workspace.
03Use cases
A few of the ways teams put it to work. Use it however your business runs.
Answer delivery, returns, pricing and opening-hours questions on your website, day and night.
A private assistant that answers from your internal procedures and templates, with the page cited.
Answer tenants' questions from handbooks and policy documents, with the source shown for every answer.
Let learners ask questions about course materials and recordings, with answers that point to the source.
04Developers
Add a branded chat to your website with one line of code, limited to the collections you choose, or call the API from your own server for conversations, messages, documents and assistants. Webhooks tell you when messages arrive and when documents are ready or fail.
1<script src="https://app.softsolz.uk/softsolz.js"2 data-public-key="pk_live_..."3 data-service-id="smart-chat"4 data-mode="floating"></script>Embed surfaces
API scopes
Webhook events
05Compare
An honest side-by-side with the tool people most often weigh Knowledge Hub against, including where it is the better fit.
| Compared on | SoftSolz Knowledge Hub | Chatbase |
|---|---|---|
| Free plan | £0 for 14 days, with 1 AI agent and 1 GB of storage | $0, 1 agent and 1 MB; inactive agents deleted after 14 days |
| First paid plan | Basic £20/mo, with 3 AI agents and all 20 apps | Hobby $40/mo |
| Your data | Hosted in the UK and EU; Data Processing Agreement available | States that your data is not used to train models |
| Focus | Answers for staff and website visitors, plus 19 other apps | Dedicated customer-experience agents, used by 10,000+ brands |
Chatbase details checked on their own website on 30 September 2026. Prices and plans change, so confirm on their site before you decide.
06Better together
Same workspace, same customers, same bill. Add them any time and they already know each other.
07Questions
For your first 14 days, yes. The Free plan costs £0, needs no card and includes Knowledge Hub with 1 AI agent, 5,000 AI credits a month and 1 GB of storage. After that, Basic (£20/mo), Growth (£60/mo) and Business (£100/mo) raise this to as much as 25 agents, 1,000,000 AI credits a month and 250 GB. Every plan includes all 20 SoftSolz apps.
No. It looks up the relevant passages in your documents first and answers from them, citing the file and page each answer came from. When nothing relevant is found, it tells you and offers to widen the search instead of inventing an answer. You can rate every reply, so weak answers are easy to spot.
Yes. Choose which documents it can read, set its name, colour, greeting and quick questions, add your web addresses, and paste one line of code. It appears as a panel on the page or a chat bubble in the corner, and only answers from the documents you picked. Test keys let you try it before going live.
105 file types, including PDFs (even scanned ones), Word, Excel and PowerPoint files, photos, emails, ebooks, and audio or video recordings, which are transcribed. Upload single files, several at once or whole folders, and see when each one is ready to answer from.
It can. Knowledge Hub works with models from OpenAI, the company behind ChatGPT, as well as Anthropic Claude and Google Gemini. Leave it on the default, which picks a model for you, or set one per assistant or conversation. Your documents stay in place when you switch.
Yes, within permissions. Give an assistant read access to specific SoftSolz data such as invoices, payments or forms, and staff can ask plain questions like which invoices are overdue. It can also answer WhatsApp messages in the Appointments inbox and hand over to a person when it is unsure.
For many small businesses, yes. Chatbase's free plan gives 50 message credits a month and deletes inactive agents after 14 days, and its paid plans start at $40 a month. Knowledge Hub comes in every SoftSolz plan with 19 other apps and cites the page behind each answer. Chatbase is a dedicated customer-service agent tool and states that it does not train models on your data, so compare both if that matters to you.
Your documents are hosted in the UK and EU, and a Data Processing Agreement is available for your GDPR records. Inside SoftSolz, each document, collection and assistant is private, shared with the team or shared with named people, and nothing is visible to any other business. Your website chatbot only sees documents you have marked as visible.